Welcome to Shivray Global Enterprises. These Terms and Conditions govern your use of our website and services. By accessing or engaging with Shivray Global Enterprises, you agree to comply with these terms. Please read them carefully before proceeding.
1. General Overview
Shivray Global Enterprises specializes in the export of agricultural products and handmade fabric articles. These terms apply to all users of our website and customers purchasing or inquiring about our products and services.
2. Acceptance of Terms
By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you should discontinue the use of our services.
3. Products and Services
- Agricultural Products: Shivray Global Enterprises exports high-quality agricultural products including grains, fruits, and spices.
- Handmade Fabric Articles: We offer a range of handmade fabric products, including bags, cushion covers, stoles, and more.
- We reserve the right to modify, discontinue, or update products and services without prior notice. Availability may vary based on stock levels and export regulations.
4. Pricing and Payment
- All prices are listed in INR or USD (as applicable). Taxes, duties, or shipping fees will be applied during checkout or final invoicing.
- Payments must be made through the authorized methods indicated on our website or agreed upon during the purchase. Shivray Global Enterprises reserves the right to decline orders if payments are not received or verified.
5. Shipping & Delivery
- Shipping Policy: Orders for agricultural products and handmade fabric articles will be processed and shipped as per the timelines communicated during the order confirmation.
- International Shipping: Buyers are responsible for any customs duties or import regulations applicable in their country. Delays caused by customs are beyond our control.
- We are not liable for delays due to unforeseen circumstances, including but not limited to natural disasters, strikes, or government restrictions.
6. Cancellation and Refund Policy
- Orders can be canceled within 24 hours of placement by contacting us directly. Cancellations beyond the given time may not be accepted.
- Refunds are available only for defective or damaged products upon receipt of valid proof. The product must be returned unused in its original condition within 15 days of delivery.
- Shipping costs for returns will be borne by the customer unless the product was defective.
7. Intellectual Property
All content on the Shivray Global Enterprises website, including text, images, product descriptions, and logos, is the intellectual property of Shivray Global Enterprises. You may not copy, modify, or distribute any content without prior written consent from us.
8. Limitation of Liability
Shivray Global Enterprises is not liable for any direct, indirect, or incidental damages arising from the use or inability to use our products or services. This includes but is not limited to damages caused by delays, errors, or omissions in product descriptions or delivery timelines.
9. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
10. Privacy Policy
We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.
11. Amendments to Terms & Conditions
Shivray Global Enterprises reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.
12. Contact Us
For questions or concerns related to these Terms & Conditions, you can reach us at:
📧 Email: info@shivrayglobal.com